About us
We started RCM Karma because good practices were going unpaid.
Independent practices deliver excellent care and still lose revenue to denied claims, stalled credentialing and overwhelmed front desks. We exist to fix that, transparently.
Our story
A small team that thinks like your practice manager.
RCM Karma began when our founder, Sana Malik, watched a family medicine clinic write off nearly $200,000 in claims that were never followed up. The care had been delivered. The paperwork simply fell through the cracks.
Today we support practices in more than 30 states with billing, credentialing and virtual front-desk teams. We've grown, but the principle hasn't changed: treat every claim like it's our own revenue, and never leave a client guessing.
- 2017
Founded in Wilmington, Delaware to help three family practices clean up their A/R.
- 2020
Added credentialing and payer enrollment as practices scrambled to add telehealth providers.
- 2023
Launched the virtual front desk, now covering phones and intake for 80+ practices.
- 2026
Introduced the client portal so every client can see their credentialing and documents live.
- Revenue collected for clients
- $48M+
- Providers credentialed
- 350+
- Clean claim rate
- 98%
- Average response time
- 24 hrs
Trusted by independent practices in 30+ states
- Riverside Family Medicine
- Northgate Pediatrics
- Summit Orthopedics
- Lakeview Behavioral Health
- Harbor Dental Group
- Pinecrest Cardiology
Core values
What we hold ourselves to.
Leadership
To confirmThe people accountable for your results.
Optional section per the SRS. Names and photos to be confirmed by RCM Karma.
Let's talk about your practice.
Our free practice analysis reviews your claims, denials, A/R and credentialing status, then shows you exactly where revenue is slipping. No obligation, results in 5 business days.