RCMKarma

Patient Help Desk

Patients get answers. You get paid.

A friendly, HIPAA-trained team that answers billing questions, takes payments and resolves balances on your behalf.

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Typical client result
< 60s

average answer time

Based on RCM Karma client data, 2024–2026.

Outcomes

What changes for your practice.

  • Calls answered in under 60 seconds
  • Higher patient-balance collection
  • Fewer billing complaints
What's included
Delivered by specialists trained in your specialty and payer mix.
  • 1Inbound billing calls
  • 2Payment plans & card payments
  • 3Statement questions
  • 4Call summaries in your EHR

Process

How we get started.

  1. 01
    Discovery call

    We learn your specialty, payers, systems and where it hurts today.

  2. 02
    Practice analysis

    A free review of your data shows the size of the opportunity before you commit.

  3. 03
    Onboarding

    We connect to your EHR/PM, collect documents and agree on reporting in under two weeks.

  4. 04
    Ongoing management

    Your named account manager runs the work and reports monthly, with live status in your portal.

FAQ

Questions practices ask us.

Something else on your mind? Send us a message.

Our team answers in your practice's name, using scripts and policies we agree on together.

Related services

Often paired with Patient Help Desk

Claims Management
No claim left behind.

Every claim is tracked from submission to payment with proactive follow-up on anything that stalls.

0missed filing deadlines
Denial Management
Turn denials into deposits.

Root-cause analysis and fast appeals that recover revenue and stop the same denials coming back.

< 5%denial rate
AR Management
Old balances, recovered.

We work aged receivables payer by payer and claim by claim to collect money you may have written off.

50%less 90+ day A/R

Find out what your practice is leaving on the table.

Our free practice analysis reviews your claims, denials, A/R and credentialing status, then shows you exactly where revenue is slipping. No obligation, results in 5 business days.

Get a free analysisBook a Zoom call